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FAQs

Home FAQs

FAQ for Beans:

Do you sell fresh coffee beans?
Yes, we believe fresh coffee is the best coffee! Our coffee beans are freshly roasted here in Melbourne every week for you to enjoy!
What types of coffee do you offer?
We offer a large range of different coffee blends, as well as single origin coffee for special orders.
What does it mean to have a coffee subscription?
We offer our subscribers a range of different coffee bean options from our curated selection to enjoy at a discounted price either monthly or fortnightly.
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FAQ for Repairs:

What kind of coffee machines do you repair?
We repair a wide range of coffee machine brands including Breville, Delonghi, Saeco, Rancilio, Quick Mill, Izzo, Bezzera, Gaggia, Rocket, Profitec, La Pavoni, Lelit, Expobar, Grimac, La Marzzocco, ECM and Isomac.
How long will it take to repair my coffee machine?
Your coffee machine will be ready within 7-10 workings days; however, this may be subject to change depending on the availability of coffee machine parts that are required.
What is the warranty period on your products?
We offer a 3-month warranty on all parts replaced in the service of your coffee machine.
Do you sell spare parts for coffee machines?
Yes, we keep a range of parts for most brands that are available in our retail store, or can be found on our website.
Do I need to book for a service?
No need to book, just drop your coffee machine at our retail shop at any time from 9am-5pm on Monday-Friday or from 9am-1pm on Saturday.
How often should I service my coffee machine?
Your coffee machine should be serviced every 12-24 months, to avoid any big problems down the road*
What is included in a coffee machine service?
When you bring us your coffee machine for service, we include a service, clean and repair which includes replacing any parts that might need replacement.
What happens if product out of stock?
If a product is out of stock, it will be ordered immediately and will be in stock within 72 hours.

FAQ for Deliveries:

How much delivery cost?
We offer free delivery on orders over $X Free delivery when order over …. Amount
Your order will arrive within 3-5 business days.
Yes, we have a retail shop with plenty of parking. Our address is Unit 3/294 Wickham Rd, Highett VIC 3190.
If you have provided an email address when entering your details, you will receive a tracking numbering via email.
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